Careers & Volunteers

Lead Care Navigator:

The Lead Care Navigator (LCN) is responsible for coordinating all Native Wellness referrals and services for clients and collaborating with internal departments and external resources to develop care coordination and referral plans that address social, economic, academic, familial, cultural, medical, and other issues impacting clients’ functioning and wellbeing. This position serves on integrated care teams and provides triage for referrals received in the Native Wellness Department. The LCN manages and tracks all referrals from beginning to end for the programs within the department while also monitoring performance metrics, identifying process improvement opportunities, and providing training to enhance team efficiency.

Lead Care Navigator Job Description

The Administrative Assistant II at Fresno American Indian Health Project is a senior-level position providing strategic administrative support to the Executive Administrator and multiple departments. This critical role ensures the smooth and efficient operation of the organization by managing complex tasks, coordinating cross-departmental initiatives, and anticipating leadership needs. A central aspect of this role is the handling of sensitive and highly confidential information, requiring a high level of discretion, integrity, and professionalism at all times. The position demands a proactive approach, exceptional problem-solving skills, and the ability to navigate sensitive situations with care, all while supporting executive leadership and advancing organizational objectives. Additionally, the Administrative Assistant II must possess exceptional communication skills, both written and verbal, and demonstrate a commitment to providing high-quality customer service. By anticipating the needs of the team and ensuring seamless day-to-day operations, the Administrative Assistant contributes directly to the success and efficiency of FAIHP.

Administrative Assistant II Job Description 

Driver/Transporter

The Driver/Transporter reports to the Executive Administrator and is responsible for providing safe and reliable transportation services to clients (including adults, elders, and youth), patients, staff, and community members for health and wellness appointments or FAIHP activities. This role ensures all passengers are transported safely, punctually, and comfortably. The Driver/Transporter also maintains vehicle records and supports other departments when transportation is not required.

Driver/Transporter Job Description

Driver/Transporter – Part Time

The Driver/Transporter reports to the Executive Administrator and is responsible for providing safe and reliable transportation services to clients (including adults, elders, and youth), patients, staff, and community members for health and wellness appointments or FAIHP activities. This role ensures all passengers are transported safely, punctually, and comfortably. The Driver/Transporter also maintains vehicle records and supports other departments when transportation is not required.

Driver/Transporter – Part Time Job Description

Care Coordinator

 The Care Coordinator serves as a vital link among the Operations Department, the Wellness Department, Care Integration, and the Medical and Behavioral Health Team. This role is responsible for coordinating all system-of-care services for patients and collaborating with case managers to implement individualized care plans that address social, economic, academic, familial, cultural, medical, behavioral, and other issues affecting the patient’s functioning and well-being, particularly for families. All services are designed to enhance the health and well-being of women, men, children, and families, and this role serves as a wraparound interdisciplinary team member to support patient care, provide essential outreach and case management, coordinate internal and external services, and ensure high-quality outcomes. Knowledge of local resources and familiarity with comprehensive care plans that address patients’ multifaceted needs, including social, economic, and cultural factors, will be essential to the success of this position.

Care Coordinator Job Description

Eligibility Coordinator 

The Eligibility Coordinator is responsible for assisting, greeting, and directing patients in person or by telephone. This role identifies the purpose of each visit or call and courteously directs individuals to the appropriate staff member or community resource. The Eligibility Coordinator verifies registration status, determines potential eligibility for Covered California, local, state, and federal insurance programs, including CalAIM services, and assists clients in completing or referring required eligibility documentation. Will reach out to Health Plan as needed. Additionally, the Eligibility Coordinator manages inventory, communicates with health plans, verifies eligibility, and coordinates orders, including office supplies as needed. Responsibilities also include photocopying required forms, filing records within the EHR/Document Management System, updating EHR messages, completing EHR templates, reaching out to patients, and preparing other necessary documentation. The Eligibility Coordinator enters demographic and historical data into the NextGen Practice Management System and verifies health insurance eligibility and/or authorizations to ensure accurate and complete patient records.

Eligibility Coordinator Job Description