Care Integration Staff

Felicia Batts, MPH - Director of Care Integration

Director of Care Integration

Felicia Batts has over 25 years of health care experience working within various sectors of the health care industry, including government, ambulatory care, nonprofit and private sectors. For the past 15 years, she has worked in federally qualified community health centers overseeing research studies, quality improvement programs and strategic initiatives focused on Population Health Management. She is an experienced Senior Leader currently serving in the capacity of Director of Care Integration at the Fresno American Indian Health Project overseeing the COVID 19 Surveillance Program and leading Strategic Projects.
She has previously consulted at a national level with the Health Resources & Services Administration as a national cultural competency trainer and with The Joint Commission as a Project Advisor to the “Hospital, Language and Culture Project”. At a state level, she has worked with California’s Children and Families Commission’s Diversity and Equity Project. Ms. Batts has also worked for Community Hospitals of Central California – Diabetes Care Center; the Fresno County Human Services Agency – Communicable Disease Division; Health Net of California – Quality Improvement Specialist & Cultural & Linguistic Services Specialist; and the University of California–San Francisco – Associate Director.
Ms. Batts is a certified Communications Trainer with the Institute for Healthcare Communications and received the “Transcultural Healthcare Award” from the National Perinatal Association for her work in the field of cultural competency in 2004. Ms. Batts obtained a Bachelor of Science degree in Health Science, with an option in Health Care Administration and a Master of Science degree in Public Health, both from California State University of Fresno.
“As a member of the FAIHP team and as a community member I enjoy nothing more than serving the Native Community.”

Neredia Boyle, MPH - Health Educator II, Family Spirit

Heath Educator II – Family Spirit 

Nereida Boyle was raised in Dinuba, CA before moving to Fresno to go to school. She received her dual Bachelor of Arts Degree in Sociology and Chicano & Latin American Studies with a Minor in Spanish. She went on to complete her Master of Public Health Degree at Fresno State. She has worked in community development, chronic disease management, and health education. She is a certified peer educator for the Diabetes Empowerment Education Project (DEEP) through the University of Chicago as well as a lifestyle coach for the National Diabetes Prevention Program (NDPP) through the Centers for Disease Control and Prevention (CDC). Ms. Boyle is currently the coordinator for the culturally tailored Family Spirit Home Visiting Program at FAIHP. In her free time, she enjoys cooking, exploring the outdoors, and spending time with her husband and three children.

Inez Lopez - Quality Improvement Data Analyse

Quality Improvement Data Analyst 

Hello, everyone! I am Inez Lopez, the quality improvement data analyst at Fresno American Indian Health Project. Born and raised in Fresno, California, I see the inequalities that persist within the community. I seek to address these inequalities through a cultural, diverse lens. I graduated from Fresno State in 2018 with a Bachelor of Science in Public Health, Health Care Administration. I am halfway through completing a Master of Science degree in Public Health from Simmons University. In my free time, I enjoy reading books, running, and spending time with my fiancée. 


Roberto Couto - MS, RDN - Health Educator II Registered Dietitian

Health Educator II/Registered Dietitian

Roberto Couto, is a newest addition to our Care Integration Team. In his role, he will be responsible for coordinating diabetes and health/nutrition education services for American Indian individuals receiving services from FAIHP. Born and raised in Turlock, CA, he moved to Fresno to pursue his education as a first-generation student at Fresno State. Roberto’s academic journey led him to complete a Bachelor of Sciences in Food and Nutritional Science with a minor in Gerontology, and a Masters of Sciences in Nutrition and Dietetic Internship Program through Auburn University in Alabama. His research on the Mediterranean Diet’s impact on Older Adults in the Central Valley showcases his dedication and expertise for our aging natives.

Before joining the FAIHP team, Roberto made significant contributions in his previous roles. He worked in nutrition education, outreach, and health promotion among the aging populations in the Central Valley, where he achieved an active nutrition education program with the aging populations. He looks forward to bringing his expertise to FAIHP, teaching the native communities through nutrition education and counseling, rediscovering the authentic connection between wellness and health with our food, and cultivating a space to share stories around the dinner table.

Outside of his professional life, Roberto is a man of many interests. He actively serves as a board member and holds executive positions in both the Healthy Aging Association of Stanislaus County and the California Academy of Nutrition and Dietetics – Central Valley Districts, demonstrating his commitment to his profession. He also volunteers at his local church, educating older adults and youth through nutrition education and cooking demonstrations. In his leisure time, he enjoys gardening, cultivating fruits and vegetables, and spending quality time with his wife, often watching action/horror movies on Tuesday nights. Roberto is also a proud parent of three pets, Ramos, Mango, and Kiwi, adding a touch of warmth and familiarity to his family.

Aqui esta a bom saude e uma jornada frutifera na FAIHP! (Here’s to good health and a fruitful journey at FAIHP)”